Return & Refund Policy – Vedic Aura
At Vedic Aura, we are committed to delivering the highest quality A2 Gir Cow Ghee, crafted with purity and care. Due to the nature of our product, we follow a strict return and refund policy to ensure hygiene and product integrity.
Eligibility for Returns
We accept returns only under the following conditions:
- The product must be unused and unopened
- The product must be in its original sealed packaging
- The return request must be raised within 48 hours of delivery
Important Note (Very Important)
No return or refund will be accepted if the product seal is broken or the jar is opened.
Due to hygiene and food safety reasons, we cannot accept any opened or used products under any circumstances.
Damaged or Incorrect Product
If you receive:
- A damaged product, or
- A wrong item
Please contact us within 48 hours of delivery with:
- Order ID
- Clear photos or video of the product
After verification, we will:
✔ Offer a replacement, or
✔ Process a refund (if applicable)
Return Process
To initiate a return:
- Contact us via email or phone
- Share your order details and issue
- Our team will guide you through the return process
Refund Policy
- Refunds are processed only after inspection of the returned product
- Approved refunds will be processed within 5–7 business days
- Refund will be credited to the original payment method
Non-Returnable Items
The following items are not eligible for return/refund:
- Opened or used products
- Products with broken seal
- Requests made after 48 hours of delivery
Contact Us
For any return or refund queries, feel free to contact us:
